Frequently Asked Questions
Is KYC (Know Your Customer) verification required?
Yes. All users must complete KYC verification before they can trade or withdraw. This is to comply with global anti-money laundering (AML) regulations and to keep the platform safe for everyone. content.
How does the referral bonus work?
You can earn rewards by inviting friends to join CopyWave. Simply share your referral link — when they sign up and meet the requirements, you’ll receive your bonus. Note: promotional bonuses cannot be used more than once.
Do you run promotions?
Yes! From time to time, we run special promotions and bonuses for new and existing users. Keep an eye on our announcements — and remember, each promotion can only be redeemed once per user.
Is my account secure?
Absolutely. We use bank-grade encryption, two-factor authentication (2FA), and strict security protocols to protect your account and funds.
How fast are withdrawals processed?
Withdrawals are processed instantly in most cases. In rare cases where extra checks are required, processing may take up to 24 hours.
Can I use a promotion or bonus more than once?
No. Each promotion or bonus can only be redeemed once per eligible user.
Do you support cryptocurrency payments?
Yes. We support deposits and withdrawals in multiple cryptocurrencies, making it easy for global users to access the platform.
What happens if there’s a payment issue?
Our support team resolves payment-related issues quickly — usually within a few hours — so you can get back to trading without delays.
What’s the difference between trading balance and account balance?
Your trading balance (or trading volume) is the total amount you’ve allocated to copy trades from master traders. Your account balance is your overall wallet balance, including any unallocated funds.
Who manages the trades?
Trades are executed and managed by the master traders you choose to follow. You can adjust, pause, or stop copying them anytime.
How do you vet master traders?
Every master trader on CopyWave undergoes a strict vetting process, including performance verification and risk assessment. Only those who meet our standards are listed on the platform.
Can I stop copying a trader at any time?
Yes. You have full control over your copy trading settings and can stop, pause, or switch traders whenever you choose.